Contact Centre Requirements Template:

Please use this form to detail your requirements, please provide us with as much information as possible. If your requirements are not listed please detail them in the notes section at the end of this form.

Please don’t hesitate to call us should you have any questions, we are here to help.

UK Freephone:

0800 368 9018

or International

+44 20 3880 8347

Contact Information
Full Name *
Full Name
Correspondence Address *
Correspondence Address
Please select the total number of emplyees
Current Environment
Requirement Capture
What how do you want us to refer to this prioject in future communications?
Budgeted *
Have you allocated budget for this project?
Go-live target date *
Go-live target date
Required Solution/Project *
Do you have a contact centre? (Customer Service or Support, IT Helpdesk, Call Centre, Customer Retentions, etc.)
Current Cloud Providers *
Use this space to tell us more about the project and how you typically purchase technology services. Tell us as much as you can about your current and desired service and how you would like to use it.
Type or Contact/Call Centre *
Current Phone System *
Please check the relevant boxes.
Features
Multi-channel capable?: *
Let us know if you already have this or would like this functionality included in the new system.
Skills based routing?: *
Let us know if you already have this or would like this functionality included in the new system.
Work Force Management/Optimisation *
Let us know if you already have this or would like this functionality included in the new system.
Dialer: Predictive or progressive? *
Let us know if you already have this or would like this functionality included in the new system.
Customer Feedback: Currently surveying? *
Let us know if you already have this or would like this functionality included in the new system.