cloud contact center solutions Experts

Marketlinx partners with the leading cloud contact center solution suppliers

Providing the best cloud contact center solution for customer experience is an important part of building customer loyalty. CCaaS (Contact-Centre-as-a-Service) is a cloud-based cloud contact center software solution. Finding the right cloud contact center solution for your business can be a challenging task.

Accredited Contact Centre Solutions Professionals

Contact Centre Solutions Professionals

We build and sustain trust through our transformational approach. Ensuring our clients are competently represented at every stage of the process – from due diligence, technology selection, contract and commercial negotiation, all the way through to successful implementation and ongoing life-cycle management.

It’s about challenging expectations, working in partnership with our clients, we support Executives, IT, Procurement, and Finance teams and create a well represented project team with the right stakeholders. Working in partnership to identify clearly defined goals and to execute the project road-map.

Selecting Best Contact Centre Software Solution For Customer Success

Marketlinx Contact Centre Solutions Video

Watch our explainer video, you’ll not only learn about how our new approach to technology sourcing is saving business £million’s, we’ll also give you the chance to win a £250 Amazon Gift Voucher.

Contact Centre Solutions Ebook

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The Key Topics

  • Cloud migration

  • Understanding the requirements for change

  • Platform / systems consolidation

  • Simplifying seasonality

  • The power of data driven insights

  • Learning from customer interactions

  • Motivating agents through empowerment

  • Managing virtual agent teams