cloud contact center solutions Experts
Marketlinx partners with the leading cloud contact center solution suppliers
Providing the best cloud contact center solution for customer experience is an important part of building customer loyalty. CCaaS (Contact-Centre-as-a-Service) is a cloud-based cloud contact center software solution. Finding the right cloud contact center solution for your business can be a challenging task.
Accredited Contact Centre Solutions Professionals
We build and sustain trust through our transformational approach. Ensuring our clients are competently represented at every stage of the process – from due diligence, technology selection, contract and commercial negotiation, all the way through to successful implementation and ongoing life-cycle management.
It’s about challenging expectations, working in partnership with our clients, we support Executives, IT, Procurement, and Finance teams and create a well represented project team with the right stakeholders. Working in partnership to identify clearly defined goals and to execute the project road-map.
Selecting Best Contact Centre Software Solution For Customer Success
Marketlinx Contact Centre Solutions Video
Watch our explainer video, you’ll not only learn about how our new approach to technology sourcing is saving business £million’s, we’ll also give you the chance to win a £250 Amazon Gift Voucher.
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The Key Topics
Understanding the requirements for change
Platform / systems consolidation
The power of data driven insights
Learning from customer interactions
Motivating agents through empowerment
Managing virtual agent teams