Customers expect instant responses and one-touch resolutions, and they want it on their terms. We have seen an explosion of new technologies in the contact centre market recently, and the innovation isn't slowing.

So with this in mind, how do you know you're making the best technology choices for your contact centre?


Supplier Partners

Confused by too much choice?

Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Centre-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Marketlinx partners with the world’s leading providers to provide strategic CCaaS solutions for your business.


 

Find the best technology partnerships to support your business goals

Watch our explainer video, you’ll not only learn about how our new approach to technology sourcing is saving business £million’s, we’ll also give you the chance to win a £250 Amazon Gift Voucher.

 

20 Years Experience

Independently Certified Professionals

Cloud Services University
 

Contact Centre Certified Professionals

We build and sustain trust through our transformational approach. We ensure our clients are competently represented at every stage of the process – from due diligence, technology selection, contract and commercial negotiation, all the way through to successful implementation and ongoing life-cycle management.

It’s about challenging expectations and working in partnership with our clients to sponsor Executives and their IT, Procurement, and Finance teams to clearly define goals and create the project road-map.

 

Cloud Contact Centre Migration

E-Book

 
Modernise you're contact centre
 

The Key Topics

  • Evaluate your need for contact centre improvement.

  • Understand the CX (Customer Experience).

  • Recent CX technology innovations increasing Contact Centre efficiencies.

  • Omnichannel routing

    • Why interaction management is critical to your CX success.

  • RPA (Robotic Process Automation), increasing operational efficiencies.

  • Get better customer engagements to grow your business.